TOUR COSTS: All tours are all inclusive. Guests only need to bring money for souvenirs and snacks. Exceptional Adventures may need to increase fees and / or change tour features as a result of circumstances beyond our control.
RATES: In order to control tour costs
and for everyone’s comfort, Exceptional Adventures has only one type of
accommodations on all over-night tours:
Double: For an
additional cost (double rate), two (2) individuals share a room with two (2)
double beds.
CANCELLATIONS AND REFUNDS:
In order to control costs and accommodate individuals who may be on the
'waiting list' for a tour, the following Cancellation / Refund policy will be
strictly adhered to at all times:
ALL cancellations must be in writing, in accordance with the refund
conditions, and certified mail / faxed / emailed to Exceptional Adventures.
(Cancellations on confirmation pages or answering machines are unacceptable.)
A follow-up phone call by the person / Agency submitting the cancellation is
required to confirm the receipt of the written notice of cancellation.
REFUNDS
1 or 2 day tours:
No-shows or cancellations less than 14 days before the departure are non-refundable.
Cancellations 15 to 21 days before the
departure result in the loss of the deposit.
*Excluding New Years, which is 30 days.
3 or more day tours:
No-shows or cancellation less than 45 days before departure are non-refundable.
Flight tours:
No-shows or cancellation less than 75 days before departure are non-refundable.
At times, for ground tours only, substitutions
(without penalty) may be made
for individuals who have cancelled a tour.
Contact Exceptional Adventures to discuss this process.
BUS DEPARTURES: Buses depart from Greentree, Irwin and Butler. (Directions are included on the itinerary for each trip.) For large groups who would like an additional pickup, you must schedule at time of registration only.
In BUTLER, guest(s) may board the bus at the Butler Motor Transit garage on S. Monroe Street in Butler. Generally, no Exceptional Adventures employees are available at this boarding location. Guest(s) are formally checked in at the next boarding location.
Late pick-ups at Butler will be charged the standard late pick-up fee, and any additional costs assessed by the bus company.
DEPOSITS AND PAYMENTS Unless prior installment payment arrangements have been made with Exceptional Adventures, the following registration deposit and final payment policy is strictly enforced by Exceptional Adventures:
Deposits
$25.00 registration deposit for one-day tours
$50.00 registration deposit for multi-day tours
$250.00 registration deposit for flight tours
Final Payment
21 days prior to departure for all motor coach tours
60 days prior to departure for all
flight tours
SEE CANCELLATION AND REFUNDS SECTION
Families of guest(s) being paid for with
Family Support Service funds (FSS) DO NOT need to send in a deposit.
